Privacy Policy

Last Updated: Jan 10, 2020

This Privacy Policy helps you understand what information we collect and when; how we use, share and secure your personal information; what your rights are according to General Data Protection Regulation and other acts or legislations.

MooSuite, Ltd. (“MooSuite”, “Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this Policy.

MooSuite allows users, users to make Facebook Messenger chatbots for Free and do Social media marketing more productively. This Privacy Policy describes how and when user information is collected, used, shared and secured by MooSuite when you use MooSuite Services. The provisions of this Policy apply to all MooSuite Services provided across the MooSuite websites. and plugin (Woocommerce/Wordpress).

This Privacy Policy has been compiled to better serve those who are concerned with how their personal information is used online. Please read this Policy carefully to understand our policies and practices regarding your information and how we handle it.

By using MooSuite Services provided across the MooSuite websites or downloading the plugin (Woocommerce/Wordpress), you agree to this Privacy Policy. You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to the India and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

If you do not agree with this Policy, do not sign up, or use the MooSuite, Ltd. Services.

What information do we collect from users visiting our website or using our Services?

We may collect the following kinds of information from and about you:

  • contact information, such as full name, email address and any contact information that you choose to provide when you sign up for the Services;
  • the information you provide when you use our Services while communicating with other members on Chanty, such as the date a file was uploaded;
  • the content of all communications on or through the Services: user communications, feedback, suggestions, and ideas sent to us or any other information that you provide to us when you contact or engage us for support regarding the Services;
  • any other information you choose to upload, share with other users or provide to us directly through the Services;
    information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.

MooSuite may receive information about you from other services you choose to use, such as integrations, according to their (Facebook™, Messenger™, Twitter™, WordPress™, Woocommerce™, Etc) terms and policies. We may use the information received for the purposes, described in ‘How we use the information we collect’ section of this Policy.

Log and cookie data

We automatically collect information provided by your browser or operating system through the Services, such as your Internet protocol (IP) address and other browser or device identifiers, browser type, operating system, crash data, pages that you visit before using the Services, the date and time of your visit, information about your activities and actions (the links you follow or pages you view) within the Services and other standard server log information.

Cookie data are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data stored on your web browser or device, identifiers associated with your device and other software, are used for similar purposes. In this Policy, MooSuite, Ltd. refers to all of these technologies as “cookies”. We use cookies if you have an account (team space) on MooSuite. This Policy explains why we use cookies and the choices you have.

Why do we use cookies?

We use cookies to help us provide, protect and improve the Services (which includes the MooSuite websites & plugin), by personalizing content and providing a safer experience. We may set or log data stored in cookies or local storage objects to automatically collect this information. Your web browser or device offers settings to manage cookie data.

What if you choose to disable cookies in your browser?

Access to some features or Services will be disabled or may function improperly.

Do we intentionally collect data from children under the age of 13?

MooSuite Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 13, please contact us at info@moosuite.com

When do we collect personal information?

Browsing MooSuite web pages is possible without any indication of personal data. However, if a person wants to use MooSuite services via our website or plugin, the processing of personal data is necessary for the proper delivery of the Services. The user signs up for an account on the MooSuite website with an indication of personal data. The personal data we receive is determined by the form used during the signup process. By signing up on the MooSuite website, the date and time (timestamp) of the registration are also stored.

The storage of this data is the only way to prevent the misuse of our Services, and, if necessary, to make it possible to investigate committed offenses. Moreover, the storage of this data is necessary to secure MooSuite as a data controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

Our servers are of enterprise grade and we ensure your data is safe with us.

Also, we DO NOT store any credit card/Debit Card information. This information is processed by our payment partners (PayPal, Stripe). And our Payment partners are Payment Card Industry (PCI) compliant which is a global standard.

How do we use the information we collect?

We use the collected information to provide and improve the Services delivered by MooSuite, Ltd. Examples of such use include:

  • communicating with you regarding the use of our Services;
    enhancing and promoting the security, integrity, and safety of the Services for you and other users;
  • operating, maintaining and improving the systems and infrastructure that provide the Services to you;
  • personalizing and customizing your experiences as part of our provision of the Services;
  • letting you know about updates to our policies and terms;
    while responding to you when you contact us;
  • conducting data and system analytics, including research to improve the Services we provide.

In addition to the uses identified in this Privacy Policy, we may use your Personal Information to:

  • send information or MooSuite content to you, which we think may be of interest to you by email, or other means and send you marketing communications relating to our business, e.g. when you subscribe our newsletter or other marketing content;
  • promote the use of our services to you and share promotional and information content with you per your communication preferences.

MooSuite uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time.

Customer testimonials and comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain customer’s consent via email before posting the customer’s name and testimonial.

Commenters Cookie

When some visitors comment on our blog, they too get cookies stored on their computers. This is purely a convenience so that the visitor won’t need to re-type all their information again when they want to leave another comment. Three cookies are set for commenters:

  • comment_author_{HASH}
  • comment_author_email_{HASH}
  • comment_author_url_{HASH}

The commenter cookies are set to expire a little under one year from the time they’re set.

Use of credit card information

If you give us credit card information, we use it solely to collect payment from you. We use a third-party service provider (PayPal, Stripe) to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

We DO NOT store any credit card/Debit Card information. This information is processed by our payment partners (PayPal, Stripe). And our Payment partners are Payment Card Industry (PCI) compliant which is a global standard.

What information do we collect and use from our newsletter subscribers?

On MooSuite websites, users have an opportunity to subscribe to our newsletter. MooSuite informs its customers and business partners regularly through a newsletter about product updates and marketing insights. MooSuite newsletter is sent to users if: the user has an existing email address and gives consent to subscribe to the newsletter.

During the subscription to the newsletter, we also store the IP address, date and time of the subscription. The collection of this data is necessary to understand the possible misuse of the email address of the user at a later date, and it serves as the legal protection of the MooSuite, Ltd.

The personal data collected as part of a subscription for the newsletter will only be used to send our newsletter. Also, subscribers to the newsletter may be informed by email in case of modifications to the newsletter delivery, or during the change in technical circumstances. We do not transfer any personal data collected by the newsletter service to third parties.

The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, the data subject has given, may be withdrawn at any time. To withdraw the consent, simply follow the ‘Unsubscribe’ link in the footer of any newsletter email. It is also possible to unsubscribe from the newsletter at any time by getting in touch with our team at MooSuite using the ‘Contact information’ section of this Privacy Policy.

Data retention, account deactivation, and deletion

We store data until it is no longer necessary to provide our Services or until your account is deleted – whichever comes first. This is a case-by-case determination that depends on the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.

It is your right to request deleting the account, and we reserve the right to process your request for up to 15 business days.

Safety and security

The information that we have is used to help us verify accounts and to promote safety and security on and off our Services: investigating suspicious activity or violations of our terms or policies. Protection of your data is a top priority for our teams of engineers, using automated systems and advanced technology such as encryption and machine learning. For example, we use automated technologies to detect suspicious activity, that may harm you, other users or our Services. We would like to remind you again, all our servers are of enterprise-grade.

Team Moo is always ready to help

Got a question? Our 24/7 super Social Team enjoys helping and assisting. We want you to have an easy and enjoyable experience with MooSuite.